Megan Gentile

· Westfield, MA 01085 · (413) 539-1904 ·

I am experienced in taking existing computer systems and bolstering them with hardware and software that will improve the user's experience. I value open-mindedness, positivity, efficiency, good communication, and humor.


Owner and Consultant


Provide tech support for the individual, both residential and small business

April 2018 to Present


Heritage Books, LLC

Sales Associate - August 2013 to February 2019

Hands-on experience with Microsoft Access, Quickbooks, and website development for e-commerce

Product packaging and shipment from procurement to preparation to delivery partner

Scheduling and managing a team of seven for daily in-store operations and projects

Assisting customers and providing full retail service in-store, online, and over the phone

February 2019 to Present

Network Maintenance Technician

Northeast IT Systems, Inc.

Developed monthly and weekly evaluations of the statuses and health of various machines and applications, i.e. PCs, servers, iDRACs, iLOs, OMSA, anti-virus software, event logs, backup software such as Acronis, Macrium, Shadow Protect SPX, Storage Craft Image Manager, Symantec Backup Exec

Contributed to product and sales development through market research

September 2017 to March 2018


Westfield State University

Computer Information Systems, B.S.
Minor in Business Management

Summa Cum Laude, University Honors

GPA: 4.0

Courses taken include but not limited to: Statistics, Macroeconomics, Accounting, Python, JavaFX, and COBOL programming, Business, Financial, and Marketing Management, Business and Technical Writing, Database Application and Development Techniques, Systems Analysis and Design, Introduction to Networking, Computer Graphics, Computer Security, Database Management

September 2015 to December 2018

Hampshire Regional High School

GPA: 3.8475

Member of the Academic Society

Alternate for As Schools Match Wits

Co-Captain of the Cheerleading Team

Graduated June 2015


Hard Skills
  • HTML Coding
  • CSS Coding
  • Agile Development
  • Microsoft Windows
  • Apple macOS
  • Apple iOS
  • Apple iPadOS
  • Apple watchOS

Soft Skills
  • Writing skills
  • Reading body language
  • Willingness to learn
  • Logical thinking
  • Management
  • Resolving issues
  • High energy and enthusiasm
  • Customer Service
  • Establishing interpersonal relationships
  • Time management
  • Organization


Apart from being a small business owner, consultant, and bookstore manager, I like to be outdoors soaking up the sun either hiking, walking, or being on the water. In the winter, I take my exercise indoors.

I love to read nonfiction books, to cook, to medidate, and to improve my yoga practice. I spend a large amount of my free time exploring the latest technology advancements and the cybersecurity sphere.

Awards & Certifications

  • Valedictorian of the Westfield State University Class of 2019 (size: 1,310 students)
  • The Honor Society of Phi Kappa Phi - Westfield State University Chapter
  • Project 351 Ambassador and Alumni

Volunteer Work

Ad Hoc Technology Committee

Southampton, MA


January 2021 to Present

Master Plan Implentation Committee

Southampton, MA

Park Commission Representative

September 2018 to May 2019

Park Commission

Southampton, MA


July 2018 to May 2019

Project 351

Boston, MA

Ambassador and Alumni representing my hometown of Southampton in a day of community service in its first year

January 2011 to Present